What is P2Connct' Admin-As-A-Service?
We recognise that not all organisations are organised in the same way or have the same needs. That is why we can provide our customers with a more simple way to manage our platform - and in most cases a cheaper way to get more work done.
Introducing our Admin-As-A-Service
A service model where we relieve the burden of managing certain administrative tasks, allowing you to focus on your core procurement activities while benefiting from our expert administrative support and suggestions. In short, and more specifically, you can delegate administrative tasks related to user, data and content maintenance to our team, rather than hiring and training new employees to handled these tasks.
You can additionally enrich the service to also include front line user support to tackle direct questions or needs from your users, directly within the platform, and let us be the middle-men between the business users and your tactical and strategic employees. This will allow you to build up even stronger capabilities to your team and free up time to do more value-creating tasks within your organisation - an extended knowledgable support arm of your team.
The service can be turned on and of depending what your needs are, also ensuring the right attention is included at the time you need it. Interaction with our admins will be through and easy accessible chat directly embedded into the platform or via email, and all requests and requested changes are documented and reportable. Additionally, all changes in the platform are captured as part of our well-structured audit logs so you at anytime can get insight into what has happened, when it happened and who made the change.
Different needs, different use cases
Not all organisations are the same, however, creating and managing content must be a priority. We see our admin-services being utilised in different ways, depending on organisational size, priority of work and tasks and simply, balancing employee involvement in certain process steps.
Getting started you started.
Provide the initial list of content (suppliers, supplier documents, FAQs, policies, categories, users) and let us get you set up with a well-structured foundation to get you started on. This can help you prepare the platform in a way that keeps you focusing on the running business while we build up the the next steps in your journey. And once you are ready to let your users on to the platform, we can handover the admin part to you.
Lending a hand in interim periods.
In every platform, setting up content and management of content needs to planned in as a part the operational setup. For this, we see organisations needing some support either for managing the content or improving it, or just due to lack of resources for certain periods of time. This could be on a regular interval, e.g., on a quarterly basis or as a yearly exercise, or to top up your admin attention and work in periods where you are low on staff.
As an extended admin arm.
Not all organisations are built the same or are aiming to deliver the same. Having us as a continuous support arm, you make sure that your content and user based is kept up to date, content is user friendly and searchable, and most importantly, aligned with your needs.
Six reasons you will benefit from
- Expertise We are of course specialist in administering our own platform, ensuring that tasks are handled efficiently and accurately. This can lead to better outcomes as our team is well-versed in the nuances of the software and background in Procurement. Additionally, we are located in and working from the European timezones.
- Cost-Efficiency and Time Savings Hiring and training new employees can be costly and time-consuming. With our Admin-as-a-Service model, you can reduce cost for recruitment, training, and employee benefits expenses. The admin-service can be turned on and off from month to month allowing you more freedom in your operations and in peak periods
- Scalability As you grow, our service offering can adapt to accommodate the increasing administrative demands without you have to worry about scaling your internal workforce.
- Focus on Core Activities By outsourcing administrative tasks related to our platform to us, you can concentrate on your primary procurement activities, leading to increased productivity and more focus on your stakeholder management activities.
- Flexibility We will provide our Admin-as-a-Service model ranging from basic user management to more complex data-related tasks like supplier data clean-up, in-platform policy updates, workflow and approval rules management and suggestions for improvement of your content.
- Reduced Risk Our experienced team can help ensure that administrative tasks are performed accurately, thus minimising the potential for errors that could arise from internal inexperience or lack of priority. Additionally, you will be provided with reports and audit logs as part of the agreement, keeping you up to date on what is happening.
Curious to know more? Get in touch with us through the chat.